Shipping Guidelines

If you: Then:
Shipping to Storage Facility Need a phone call an hour before delivery to an unmanned facility You need to request a delivery appointment. If the trucker is out to deliver and he can not get in touch with you, you will incur a redelivery charge of up to $800.00 depending on the size of your order.
Refuse Delivery Refuse a delivery for any reason You will incur a redelivery charge and you will be responsible for paying.
Damages and Shortages Sign your order as "free of damage or shortage" and then find out after the trucker leaves that you actually do have damage or a shortage, you will most likely accept the loss Once you sign and accept your order as "free of any damages or shortages," it is very hard for Cribs for Kids to file a claim. Contact us the same day as the delivery and report the damages or shortages and/or any issues with the trucker or delivery.
File a Claim Have a damage or shortage from a delivery Call Barbara at (412) 322-5680 x7 to report the claim and fax bill of lading where you signed for shortage or damage. A claim form will be e-mailed or faxed to you for completion.
Request a Quote Need to know the shipping cost before places the order Please refer to "How to Request a Quote" in the tool bar.
Special Shipping Instructions Need a shipment delivered any where except inside your door entrance or loading dock. Ex. on second floor, in the basement, etc. You must indicate the special instruction(s) under "Add a note to your order" during the check out process.
Need shipment delivered by a specific time or have special delivery needs You must indicate special request under "Add a note to your order" during the checkout process.
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